Responsible Gaming at nabji

nabji was built from the ground up with the Bangladesh player in mind — someone who loves the thrill of a BPL cricket match, the spin of a Pragmatic Play slot, or the strategy of a live dealer table. We understand that for the vast majority of our players, gaming is exactly what it should be: an entertaining leisure activity enjoyed responsibly alongside everyday life in Dhaka, Chittagong, Sylhet, and beyond.

We also understand that for a small number of players, gaming can become problematic. Responsible gaming is not a legal checkbox for nabji — it is a core operational value. Every feature on our platform, from deposit flows to account dashboards, has been designed with player safety in mind. We invest continuously in the tools, processes, and people needed to identify risk early and to respond with genuine care.

nabji's responsible gaming framework rests on four pillars: prevention (age verification, account controls), awareness (information and self-assessment), intervention (proactive outreach when usage patterns raise concern), and support (direct access to help at any time). Each pillar is described in the sections that follow.

nabji enforces a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the nabji platform. This policy applies to all players in Bangladesh without exception.

Age is verified through two checkpoints on the nabji platform:

• Registration Declaration: When creating a nabji account, you are required to confirm that you are 18 or older and to provide your correct date of birth. Providing a false date of birth to circumvent nabji's age restriction is a material breach of the Terms & Conditions and will result in immediate account closure and forfeiture of any balance held.
• KYC Verification at First Withdrawal: Before processing your first withdrawal, nabji's compliance team will request a copy of a valid government-issued identity document (National ID card, passport, or birth certificate) confirming your identity and date of birth. Withdrawals are not processed until age is confirmed.

If nabji's monitoring systems or support team have reason to believe an account may belong to a minor — for example, due to patterns in gameplay, communication style, or a third-party report — the account will be suspended pending a full age verification review. If verification cannot be completed satisfactorily, the account will be permanently closed.

nabji also strongly encourages parents and guardians to use device-level controls and internet filtering tools to prevent access to gambling platforms by persons under 18 in their household. Free parental control solutions available in Bangladesh include built-in screen time management features on Android and iOS devices, as well as browser-level content filters.

Problem gambling develops gradually and can be difficult to recognise in yourself. The warning signs below are not a clinical diagnosis — they are indicators that your relationship with gambling may have moved beyond healthy entertainment and that it could be worth taking a closer look or speaking with someone you trust.

Ask yourself honestly whether any of the following apply to your current gambling behaviour:

nabji provides every registered account holder with a suite of practical responsible gaming tools, accessible at any time from the Responsible Gaming panel in your account dashboard. These tools are free to use, take effect immediately or within a short processing window as noted below, and are designed to give you genuine control over your gambling activity.

Self-exclusion is nabji's most comprehensive responsible gaming tool. When you activate self-exclusion, your nabji account is fully suspended for the duration you choose. You will not be able to log in, make deposits, place bets, or access any part of the gaming platform during the exclusion period. Your account balance at the time of exclusion will be held securely and returned to you via your registered bKash, Nagad, or bank account upon request after the exclusion period has expired.

Self-exclusion periods available on nabji are: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. A permanent exclusion cannot be reversed. Timed exclusions (30 days to 1 year) cannot be shortened once activated — they run their full duration before a reinstatement request can be considered. This is a deliberate design choice: the tool is only effective if the cooling-off period is genuinely protected.

To activate self-exclusion on nabji, follow these steps:

Setting financial limits is one of the most practical and effective responsible gaming habits a player can develop. nabji's limit tools are designed to help you keep your gambling spending within a budget you have consciously decided on — before the excitement of play influences your judgement.

The following limit types are available on nabji, all denominated in Bangladeshi Taka (BDT):

If you are concerned about your gambling, or about the gambling of someone close to you, reaching out is the most important step you can take. nabji's support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, Independence Day, and all public holidays in Bangladesh. You will always reach a real person.

All conversations about responsible gaming with nabji's support team are treated with complete confidentiality. Raising a concern will not result in any negative action being taken against your account — the opposite is true: we want to help you continue enjoying the platform safely, or to help you step away from it if that is the right choice for you right now.

The following practical guidelines are used by nabji's most engaged responsible players. They are not rules imposed by the platform — they are habits that experienced players have found genuinely useful for keeping gambling enjoyable, affordable, and in its proper place alongside the rest of life.

• Set a budget before you start, not after. Decide how much you are comfortable spending — not winning — before you open the app or browser. Treat this amount the same way you would treat a cinema ticket or a restaurant meal: money spent on entertainment, not an investment.
• Never gamble with money you cannot afford to lose. This applies especially to money earmarked for rent, school fees, food, bKash transfers to family, or any other essential expense. Your financial obligations always come first.
• Never chase losses. Losing streaks are a normal part of gambling — they are built into the mathematics of every game. Increasing your bets or depositing more to try to recover losses is one of the most common routes into problem gambling. Accept the loss, close the session, and return another day.
• Take regular breaks. Use nabji's session time limit and reality check tools to interrupt long sessions. Stand up, move around, and do something unrelated to gambling. A clear head makes better decisions.
• Keep track of time and money spent. Use your nabji account activity history to review your actual gambling spend each week. Many players are surprised by what a honest accounting reveals. Awareness is the foundation of control.
• Do not gamble when emotional. Gambling to relieve stress, boredom, loneliness, or anxiety — or after drinking alcohol — significantly increases the risk of impulsive decisions and problem behaviour. Reserve gaming for times when you are relaxed, clear-headed, and in genuine control.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the dominant one. Make time for cricket with friends, family meals, outdoor activities in Cox's Bazar or Sylhet, and other hobbies that bring you joy independently of winning or losing.
• Talk openly with people you trust. If you are spending more time or money on nabji than you intended, tell someone you trust. Isolation and secrecy are common early signs of problem gambling. An honest conversation with a family member or close friend can provide perspective that is difficult to achieve alone.